Frequently Asked Questions

From air duct cleaning to supplemental insulation, we can help you provide more of the services your customers need and want.

General FAQ's

Does your company have a service department to deal with warranty and service issues?

Absolutely. At Rotobrush, we understand the importance of reliable support when it comes to your equipment. Our dedicated service department is here to promptly address any warranty claims or service issues you may encounter. Rest assured that our team of experts is committed to resolving any concerns efficiently, minimizing downtime for your business. Furthermore, we provide 24/7 technical support Monday through Friday to assist you whenever you need it.

What type of training will I receive with my equipment purchase?

At Rotobrush, we're committed to ensuring that you have the knowledge and skills necessary to succeed in the air duct cleaning industry. We provide instructional videos that walk you through the use and maintenance of your equipment, ensuring that you can operate it safely and efficiently. For those who prefer a more interactive learning experience, we also offer Zoom training sessions. Whether you're new to the industry or a seasoned professional, our training resources are designed to empower you to deliver exceptional service to your clients and grow your business with confidence.

How can I pay for the equipment?

We offer flexible payment options to suit your needs. While credit card, cash, or check payments are welcome, many of our customers opt for financing options through our finance partners. Typically, just one job per month is enough to cover the costs of the equipment package, making it a financially viable investment for your business's growth.

Can I customize my equipment package to fit the needs of my business?

Yes, we understand that every business is unique, which is why we offer customizable equipment packages tailored to your specific needs and budget. Whether you're just starting out or looking to expand your existing services, we'll work with you to create a package that meets your requirements.

Is the equipment safe for flexible ductwork?

Rotobrush offers two varieties of brushes tailored for specific duct cleaning needs: soft bristle brushes for flex or duct board, and stiff bristle brushes for metal ducts. The beauty of our system lies in its flexibility – these brushes are easily interchangeable, ensuring seamless adaptation to various duct materials without hassle.

How long does it take to clean a home?

Using the brush and vacuum systems, the cleaning generally takes 3 hours for 2000 sq ft home with 15 registers.

What is the best duct cleaning machine you have?

We are proud to offer the BrushBeast DR, our most powerful and advanced brush and vacuum duct cleaning machine. The DR features a redesigned direct drive system, which provides increased torque and efficiency. Additionally, the BrushBeast DR is equipped with our patented brush technology and signature removable pod. For those seeking the best in air duct cleaning, the BrushBeast DR is the ultimate choice.

Air Duct Equipment FAQ's

As a contractor, why should I choose Rotobrush equipment for air duct cleaning?

Choosing Rotobrush equipment for air duct cleaning ensures you're investing in a trusted solution backed by decades of industry experience. With a rich history spanning generations, we've continuously evolved our technology to meet the changing needs of contractors. Our lineup includes 7 generations of brush and vacuum machines and 3 generations of negative air equipment, showcasing our commitment to innovation and improvement.
Rotobrush equipment is engineered with contractors in mind, offering reliability, efficiency, and ease of use. Our tools are designed to streamline the air duct cleaning process, saving you time and effort on every job. Whether you prefer the brush and vacuum method or the negative air approach, we offer both options because our priority is what's right for you and your business.

Do you accept returns on equipment?

Our policy entails a 15% restocking fee on returns. However, we understand that preferences may change, which is why we offer the option to swap purchased machines for any other Rotobrush equipment. Should customers opt for an exchange, they only need to pay the difference in price or will receive a reimbursement if the new machine is less expensive. This flexibility ensures that our customers have the opportunity to find the equipment that best suits their needs and preferences. At Rotobrush, customer satisfaction is our priority, and we strive to provide options that accommodate varying requirements in the air duct cleaning industry.

Is the equipment safe for flexible ductwork?

What are the costs of consumables for air duct cleaning?

On average, consumables for air duct cleaning, including brushes, filter bags, and chemicals, amount to approximately $5 to $7 per job. These essential items ensure thorough cleaning while keeping costs reasonable for both you and your clients.

How technical is the air duct cleaning equipment to use?

Our equipment is designed for simplicity without compromising on effectiveness. You'll find our machines and parts are easy to learn and operate. Whether it's operating our air duct cleaning equipment, dryer vent cleaning systems or insulation machine, everything can be managed by a single person.

How often should air ducts be cleaned?

The frequency of air duct cleaning depends on various factors such as the level of contamination, usage patterns, presence of pets, and indoor air quality concerns. As a general guideline, air ducts should be inspected every 2 to 5 years, with cleaning performed as needed based on the assessment of a qualified professional.

Why is the RotoVision Video Inspection Camera highly recommended for duct cleaning?

The RotoVision Camera is invaluable for duct cleaning professionals. It's a potent sales tool, visually demonstrating the need for cleaning by revealing accumulated dirt. Post-cleaning, it allows for thorough inspections, showcasing the effectiveness of the service. Its use builds credibility, providing transparent evidence of work performed. By presenting before and after images, trust is established with customers. Additionally, it can prevent customers from seeking second opinions or quotes, saving time for both parties. In essence, the RotoVision Camera not only aids in selling services but also ensures transparency, effectiveness, and trustworthiness in the air duct cleaning process.

Dryer Vent Cleaning Equipment FAQ's

How often should dryer vents be cleaned?

Dryer vents should be cleaned regularly to ensure optimal performance and safety. The frequency of cleaning depends on several factors, including the type of dryer, usage patterns, and the length and configuration of the venting system. As a general guideline, it's recommended to clean dryer vents at least once a year. However, households with large families or heavy laundry loads may require more frequent cleaning, such as every six months. Additionally, if you notice any signs of a clogged vent, such as longer drying times, excessive heat buildup, or a burning smell, it's crucial to schedule a cleaning promptly. Neglecting dryer vent maintenance can lead to reduced efficiency, increased energy costs, and even fire hazards due to lint buildup. Regular cleaning not only ensures the safe and efficient operation of your dryer but also prolongs its lifespan and reduces the risk of potential hazards.

How does the i2Cam Video Inspection Camera help sell dryer vent cleaning jobs?

The i2Cam Video Inspection Camera is an invaluable tool for selling dryer vent cleaning services. It provides visual evidence of the condition of the dryer vent system, revealing accumulated lint, debris, and potential blockages. By showing customers these issues firsthand, the i2Cam helps educate them about the importance of regular vent cleaning for safety, efficiency, and dryer performance. The camera's real-time inspection capabilities allow customers to see the problem areas in their vents, making the need for cleaning undeniable. This visual evidence not only builds credibility and trust but also increases customer awareness and urgency to address the issue. Ultimately, the i2Cam enables dryer vent cleaning professionals to effectively communicate the value of their services, leading to increased sales and customer satisfaction.

How easy are the dryer vent cleaning machines to operate?

Rotobrush's dryer vent cleaning machines are designed for easy operation, catering to technicians of all experience levels. Featuring intuitive controls and ergonomic designs, they require minimal training to use effectively. These machines come equipped with versatile attachments, allowing them to tackle various vent configurations with ease. Their compact, portable design enables effortless maneuverability, even in tight spaces. Whether you're a seasoned professional or new to dryer vent cleaning, our machines offer simplicity and efficiency, facilitating quick and effective job completion while delivering exceptional results to your clients.

Insulation Blowing Machine FAQ's

Is there really a market for insulation services?

According to the U.S. Department of Energy, approximately 90% of homes in the United States are under insulated. This means that the majority of homes are not adequately protected against heat loss in the winter and heat gain in the summer, leading to increased energy costs and reduced comfort for homeowners.

How easy is the RotoStorm II to operate?

Whether you're a seasoned professional or new to insulation blowing, the RotoStorm II provides efficiency and reliability, empowering you to complete insulation projects quickly and effectively. With its user-friendly design and versatile functionality, this machine simplifies the insulation installation process, helping you deliver superior results to your clients with confidence. Additionally, the RotoStorm II offers versatility, allowing you to use various types of insulation materials such as fiberglass, cellulose, or other wool types. This ensures that you can adapt to different project requirements and achieve optimal insulation coverage for your clients' homes or buildings.

Why choose Rotobrush when expanding into Insulation services?

With a proven track record for reliability and performance, Rotobrush ensures your equipment investment is built to last, while our user-friendly designs make operation intuitive, regardless of your expertise level. Backed by a dedicated support team offering training, technical assistance, and ongoing guidance, Rotobrush empowers your success in the insulation industry.

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About Us

Rotobrush International LLC is a market leader in providing contractors, businesses, and entrepreneurs with indoor air quality and energy efficiency solutions

Frequently Asked Questions

General FAQ's

Does your company have a service department to deal with warranty and service issues?